Return Policy

At Arf Pets, our number one concern is each customer’s satisfaction with every purchase. Since most products that we sell are pet products, we cannot process returns for any opened products due to hygiene purposes. If there's an issue with the product, or if you have any questions, please contact us at 1-877-711-6886 or by email

Our customer service team will be happy to help you set up your return! You can connect with them via online chat (lower right corner of your screen) or email ( 

    Please also review your product manual or our warranty information contained in our Terms of Service for more information on how to get your return to us.

    Shipping charges will be waived on returns due to defect, items damaged at the time of receipt, and incorrect items received.

    When your return is received, it is inspected and a replacement is shipped or a refund is issued. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.